A few weeks ago I wrote a blog on how putting a message chatbot on your website and social media is a great lead generation and sales conversion tool. Through a message chatbot, leads can answer a few questions and encourage website visitors to subscribe their email or phone number to a marketing list or request a call back for a demo. A message chatbot, allows your prospective customers to interact with your business through their favorite messaging app, and it is persistent i.e., customers do not have to stay on your website to get a response, and it works across all your digital assets, website, social media, or LinkedIn.
While message chatbots are a wonderful way to increase leads, to improve your customer experience even further and increase sales, then allowing your prospective clients and customers to book a meeting with your sales or support teams directly, without having the hassle of back and forth to arrange a suitable time. By combining the power of messaging chatbots with online booking you can Supercharge your business by providing notifications and reminders through WhatsApp.
Figure: Allow your customers to book appointments through messaging.
Our blog this week is to share the wonderful news of our partnership between Payemoji’s conversational commerce solution and world class online booking system CatchApp Bookings. We are really looking forward to sharing our partnership of CatchApp with our customers.
Why combine Online bookings with messaging chatbots?
Messaging apps are amongst the most popular apps in the Play store and Appstore. WhatsApp is one of the most popular messaging apps used by over two billion people worldwide. Over the years, businesses have also leveraged the platform to communicate with customers and clients.
2022 Downloads (mm)
With the advent of online booking apps, businesses can now integrate their online booking systems into WhatsApp and other messaging apps like Facebook, telegram etc., offering a convenient and seamless way for customers to book services and appointments, and then get reminders where they won’t be lost in email junk folders.
The benefits of using online booking apps with messaging apps are numerous:
Convenience: With an online booking app integrated into WhatsApp, customers can book services and appointments at their convenience, anytime and anywhere. They don't have to wait on hold on the phone or send emails back and forth to schedule appointments.
Efficiency: Online booking apps with WhatsApp integration automate the entire booking process, from scheduling to confirmation and reminders, freeing up staff time for more critical tasks.
Personalization: By integrating booking apps with WhatsApp, businesses can offer personalized experiences to customers. They can send automated reminders, personalized offers, and follow-ups, ensuring that customers feel valued all through messaging.
24/7 Availability: With online booking apps integrated into WhatsApp, businesses can offer round-the-clock booking services, making it easier for customers to book appointments outside of business hours.
Never miss a booking reminder to Junk mail: So often reminders sent in App notifications, email or text can get lost/ Sending reminders through WhatsApp will be much less likely to get lost, and clients can request to change appointments directly through WhatsApp.
Examples of Messaging and Online Bookings
There are so many use cases where customer workflows implemented with a message chatbot, and online bookings can increase your engagement with customers and employees. The best way to understand is to show some examples, but keep in mind these use cases can work for almost any use case and any vertical i.e., healthcare, transport, employees, IT, finance, and public sector to name but a few.
At Payemoji we provide Message chatbots (e.g., WhatsApp chatbot) that work across all your digital assets. It is simple to setup, where you add the message chatbot widget to your website, and when the visitor engages with the chatbot, it launches WhatsApp on their phone and then the user can engage with the business. At any time, a client can request to speak to an agent by typing message to us or requesting to book an appointment with our sales.
Figure Book Appointments from WhatsApp chatbot and increase conversations.
Allow complex booking and payments.
Integrating online booking with messaging can address some of the most complex booking use cases. For example, golf clubs with thousands of members, different courses, different member statuses (senior member, junior member, weekends only, guests etc.) and different competitions represent some of the most complex booking use cases in the market. By integrating online booking with WhatsApp to engage their members and keep them up to date with the latest events, news, and activities, as well as book tee times.
Here are some ways golf clubs can use messaging chatbots on WhatsApp with online booking to better serve their members:
Send reminders: WhatsApp message bots can be used to send reminders about upcoming events, tee times, and other club-related activities. This can help ensure that members don't miss out on anything important.
Book tee times: WhatsApp is a fantastic way for members and guests to book and pay for tee times. Afterwards all the tee time reminders can be sent through WhatsApp.
Organize and schedule competitions: Set aside times for different events and then specify who may participate or book a place, and then pay directly.e.g., Open days, Captains prize, presidents Cup etc.
Integrate with eCommerce: Allow members and guests to pay for merchandise from the pro-club or food and beverages from the club house.
We provide an example below of how this flow works and the integration between the WhatsApp chatbot and online booking and paying for tee times.
Figure Book golf tee times from WhatsApp chatbot and online booking integration
Benefits of Payemoji and CatchApp for your business
Thanks to the partnership of CatchApp online bookings and Payemoji conversational commerce we can help your business grow through:
Enhanced lead generation: With a message chatbot, customers can interact with the business through their favorite messaging app, even after the client leaves your website, the chat can still be persistent. By offering prospective clients to book an appointment directly in WhatsApp you will increase your conversion of visitors to leads.
Increased Revenue by Accepting payments: By offering a convenient booking experience directly in WhatsApp, and then accepting online debit and credit card payments from your clients you can reduce no shows and increase revenue.
Streamlined Operations: With an automated booking system, businesses can streamline their operations, reducing the time and resources needed to manage bookings manually. You can customise your availability, set different availability for your numerous services or meetings and days off.
24/7 availability: A message chatbot and online bookings can be available 24/7 to answer customer queries and provide assistance. This means that customers can get the support they need at any time, even outside of business hours and book appointments at their convenience.
Personalized interactions: With chatbots, businesses can provide personalized interactions with customers based on their preferences and whether they are a new or repeat customer. This can help businesses build stronger relationships with customers and improve their overall experience.
Improved Customer Experience: By providing quick and efficient responses to customer queries, allowing customers to book different meeting types (face to face, video calls, phone calls) and then providing notifications and reminders directly in messaging can help improve customer engagement and satisfaction. This can also lead to increased sales and customer loyalty.
Data Insights: Online booking app with WhatsApp integration provide valuable data insights, such as booking patterns and customer preferences, which businesses can use to optimize their services and marketing strategies.
Integrating CatchApp online bookings with Payemoji message chatbots, offers numerous benefits for your business, including increased bookings, streamlined operations, and improved customer experience. With the right online booking app, businesses can offer personalized, efficient, and convenient booking services, leading to higher customer satisfaction and loyalty.
Sounds Interesting – Get in touch now.
If you are a business owner looking to improve your booking process, consider integrating CatchApp online booking with Payemoji message chatbots. We would love to chat with you about you about how Payemoji and CatchApp can help your business grow. Contact us by booking an appointment through our chatbot or contact us and we will schedule a call.
So go ahead and join the conversation by taking advantage of the 23 hours that consumers spend per week on their Messaging Apps and use that to grow your Business.
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June 12, 2023